Conditions Flight and Hotel

RESERVATION AND CANCELLATION POLICY

MAARLAB RETHINKING SLU, with C.I.F number: B76811868, ATOL license number 12023, and registered office at Calle Ramón y Cajal, 53, Santa Cruz de Tenerife (Tenerife), is the owner of the combined travel reservation website (flight + hotel). In accordance with Royal Legislative Decree 1/2007, of November 16, we inform you about the reservation policy:

a) Regarding Airfare Refundable Deposit and Penalty:

  • 5% of the total price of the contracted trip if the cancellation occurs between two months and fifteen days before the scheduled date of the trip.
  • 15% if it occurs between fifteen and three days before.
  • 50% if the cancellation occurs within 48 hours before (Royal Decree-Law 23/2018 of December 21). Management and cancellation fees: The cancellation or modification of the contracted services may incur management and cancellation fees to be borne by the reservation holder, as well as the payment of the amounts informed for such cases, subject to fare conditions.

b) Regarding Accommodation Free cancellation: Up to 24 hours before the start of the stay.

Cancellation conditions: The point of sale must cancel the reservation before 11:00 AM on the day before the scheduled arrival to avoid being charged for the first night’s expenses, including applicable taxes. No-Show charges will be applied for the first night of accommodation, including applicable taxes.

Check-in and Check-out times: The check-in time for all reservations will be 3:00 PM, and the maximum check-out time will be 12:00 PM.

Consumer Rights

  1. Pre-Contractual Information The organizer must provide the consumer with clear and understandable information about the cancellation conditions before signing the contract.
  2. Refunds Payments must be returned to the consumer without undue delay, within 14 days following the termination of the contract.
  3. Assistance In case of unavoidable and extraordinary circumstances affecting the trip, the organizer must provide adequate assistance, including alternative accommodation if necessary. Complaints Complaint Procedure The consumer may file a complaint with the travel agency or organizer in case of breach of contract. If it is not resolved satisfactorily, the consumer can resort to consumer authorities or consumer arbitration.

Reservations should be modified and canceled by contacting via email at reservas@slasuites.com or by calling +34 928 092 598.

The reservation and cancellation policy for hotel accommodations in Spain is mainly regulated by the General Law for the Protection of Consumers and Users (Royal Legislative Decree 1/2007, of November 16), as well as Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), which establishes the legal framework for information society services and electronic commerce in Spain.

Transportation Reservation Conditions Refunds: Transport is non-refundable.

Online Check-In: To avoid additional costs and save time at the airport, it is recommended to use the airline’s online check-in, generally available on the airline’s website 24-36 hours before the scheduled flight departure.

Transit Visa: An airport transit visa may be required when booking connecting flights.

Connecting Flights: When traveling with multiple airlines, luggage usually needs to be collected and rechecked at each airport, which could involve visa complications.

Extra Luggage Fees: Extra luggage fees are non-refundable. If the luggage purchase is not available during the booking process, please contact the airline for additional luggage.

Online Check-In: It is recommended to check-in online using the airline’s website to avoid extra charges and confirm the flight information with the airline.

Seat Selection: The contracted fare may include the option to select a seat, which can be managed after making the reservation with your locator through the airline’s website.

ATOL Financial Protection (For Departures from the United Kingdom Only) “Your Financial Protection: When you purchase an ATOL-protected flight or flight-inclusive holiday from us, you will receive an ATOL Certificate. This indicates what is financially protected, where you can find information on what this means for you, and who to contact if something goes wrong.”

“Provision of Services: We, or the suppliers identified in your ATOL Certificate, will provide you with the services listed in the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier can do so due to insolvency, another ATOL holder may provide you with the services you have purchased or a suitable alternative (at no extra cost to you). You agree that in such circumstances, the alternative ATOL holder will fulfill these obligations, and you agree to pay any outstanding amount due under your contract to that alternative ATOL holder. However, you also agree that in some cases, it may not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or to your credit card issuer where applicable).”

“Claims: If we, or the suppliers identified in your ATOL Certificate, are unable to provide the listed services (or a suitable alternative, through another ATOL holder or otherwise) due to insolvency, the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such payment or benefit, you will assign absolutely to those Trustees any claims you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claim may be reassigned to another body if that other body has paid sums you have claimed under the ATOL scheme.”