Holiday Package Conditions


With C.I.F. number: B76811868, with ATOL license number 12023 and domiciled for these purposes, in Calle Ramón y Cajal, 53, Santa Cruz de Tenerife (Tenerife).

Responsible for combined trip bookings (Holiday Package), and according to the Royal Legislative Decree 1/2007, of November 16, 2007, we inform about the Holiday Package booking policy:

Holiday Package Booking Policy

Modification and Cancellation

Bookings must be modified and cancelled by contacting by email to reservas@slasuites.com or by phone (+34) 928 092 598.

Regarding Air

  • Non-Refundable Deposit.
  • Cancellation or modification of the contracted services may generate management and cancellation fees payable by the reservation holder, as well as, if applicable, the payment of the amounts informed for such cases, subject to the tariff conditions.

Regarding Accommodation

  • Free cancellation.

Transportation Booking Conditions

  • Refunds: Transportation is non-refundable.
  • Online Check-In: To avoid additional costs and save you time at the airport, we recommend that you use the airline’s online check-in, generally available on the airline’s website 24-36 hours prior to the scheduled departure of the flight. Please contact us if you need our assistance.
  • Transit Visa: An airport transit visa may be required when you have booked connecting flights. If you do not have the required visas, airlines may not allow you to board.
  • Connecting Flights: When traveling with multiple airlines, you usually have to pick up your baggage and check it in again at each airport. Since this means you have to leave the airport transit zone, be aware that the risk of visa complications is higher.
  • Extra Baggage Fees: Extra baggage fees are not refundable. NOTE: If the suitcase purchase is not available during the booking process, please contact the airline for an extra suitcase.
  • Online Check-In for Flights: For flights, we recommend checking in online using the airline’s website to avoid extra charges and confirming with the airline for flight information.
  • Seat Selection: The contracted fare may include the possibility of seat selection. For its management, you will be able to do it once the reservation has been made with your locator through the airline’s website.

ATOL Financial Protection (Only for UK Departures)

“Your Financial Protection: When you buy an ATOL protected flight or flight-inclusive holiday from us, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.”

“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”

“If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”