AEQUORA NATURALLY SAFE

TABLE OF CONTENTS

COVID-19 PROTOCOLS

At AEQUORA Lanzarote Suites the safety, health and well-being of our guests and employees are our priority.

In collaboration with safety and hygiene experts and based on the indications of public authorities and health institutions. We have developed new protocols aimed at taking care of our employees and customers, without taking a step back in the care of the ecosystem.

Safety and hygiene in our facilities has always been a priority for us, but now more than ever we are taking extreme measures to keep travel a totally safe experience.

Now more than ever, responsible tourism is needed to take care of people, the environment and commit to creating healthy environments.

CLEANING AND DISINFECTION PROTOCOLS

At AEQUORA Lanzarote Suites we follow cleaning protocols inspired by medical practices approved by the World Health Organization and certified by an external company specialized in Safety and Hygiene.

  • Cleaning surfaces in common areas: the disinfection of the reception, lobby, corridors, bathrooms, restaurants and other common areas are carried out following strict hygienic/sanitary protocols and using specialized products.
  • We increase and enhance the cleaning and disinfection of swimming areas.
  • Guests will be asked to exercise the usual hygiene measures.
  • New cleaning measures and protocols with products certified by ASEPVIX that ensure sterilization with minimal impact on the water and waste management system.
  • Cleaning rooms: we use technology and cleaning products of maximum efficiency in the room environment, as well as on all surfaces, objects and decorative elements. All textiles go to an external laundry where they do the washing at more than 60 degrees as indicated by the health recommendations.
  • Products with virucidal effect recommended by Proquimia with proven efficacy against coronavirus based on the UNE-EN 14476 standard
  • disinfection frequency of higher contact surfaces such as switches, knobs, doors and taps.
  • There is the option of non-cleaning of the room, if the customer wishes
  • Common areas equipped with numerous points of hydroalcoholic gel dispensers.
  • Cleaning of kitchens and utensils: Cleaning practices with specific products for these areas that guarantee the hygienic safety of areas and products 100%.
  • Disinfection and sterilization of magnetic keys in rooms after each use
  • Specific hygiene measures in baggage management
  • Pools: we apply water sanitation protocols more frequently
  • Air cleaning and purification system: we increase the frequency of inspections of ventilation systems and hygiene processes. Thus ensuring the purity of the air emitted at all times with the appropriate protocols.
 
 

SAFETY AND HYGIENE PROTOCOLS FOR EMPLOYEES

  • Our team has received specific training to understand, prevent, identify and act against COVID-19 and other potential infectious agents.
  • Increase the records and audits by an external company specialized in Safety and Hygiene.
  • All employees will have personal protective equipment and training for proper use.
  • The health status of our employees will be monitored upon arrival and departure of each work shift.
 
 

SOCIAL SPACE AND COMMON AREAS

  • Safety signs. New signs in common areas reminding to keep a safe distance.
  • Redesign of common areas: relocation of furniture according to current laws.
  • Staff support: helps customers implement the new measures.
  • Common areas equipped with numerous points of hydroalcoholic gel dispensers.
  • Protective screens to ensure distance with staff.
  • Entertainment: Experiences, workshops, activities and live music shows outdoors (or indoors with a capacity limit).
  • Family activities in smaller groups.
 
 

CHANGES IN THE RESTAURANT SERVICES

  • To minimize risks, we have adapted our ordering processes, preparation, delivery, consumption of catering services.
  • Control of all goods and products that arrive at hotels, supporting local and sustainable products.
  • Specialized personnel, trained and equipped with hygiene and protection measures.
  • Food safety: we minimize the handling of products and human contact in both preparation and delivery, through assisted and packaged single-use buffets. Taking advantage of the process
  • to reduce food waste.
  • Redistribution and expansion of restaurants to ensure the security measure.
  • Adapted and extended schedules to provide a quality service with adequate security.
  • Increased take-away mode with compostable or reusable packaging.
  • Limited capacity.
  • Prioritization of table service and show cooking.
 
 

ADVANCED DIGITAL SERVICES

To minimize interaction and direct contact with our hotel surfaces, we offer the following technology solutions:

  • Pre-check-in and check-out service minimizing interaction with staff.
  • Online customer service through the digitization of the hotel and its services.
  • Digital Guest Relations service to communicate immediately with the hotel staff.
  • Digital information to avoid direct contact (new APP for contact and information)
  • We rely on technology to promote minimal contact with care 10
 
 

RESPONSIBLE FOR HEALTH SECURITY

The Director of Health Safety will be in charge of the implementation of the new measures and training of employees together with companies specialized in safety and hygiene

  • Implementation of measures
  • Employee training
  • Responsible for efficiency: it is responsible for applying the highest level of eco-responsibility possible in all new practices

COVID-19 and RESERVATIONS

AEQUORA Lanzarote Suites will be temporarily closed until 18.12.2020

As a result of the epidemic known as COVID-19 as well as the restrictions and State of Alarm imposed by the Government of Spain by Royal Decree-Law 463/2020 dated 14/03/2020 and ensuring the safety of customers and our employees, it has been decided that our hotel AEQUORA Lanzarote Suites will be temporarily closed until 18.12.20.

Aequora Lanzarote Suites will offer travellers the possibility to modify or cancel their reservation without any cost.

  • If you have booked with an agency or tour operator, you must arrange it directly with them.
  • In the case of reservations confirmed through our website or call center, the change or cancellation must be made in the section “my bookings“, adding the locator and PIN included in your confirmation voucher.
  • The holidays that you had booked with us (with a flexible cancellation policy), can be cancelled at no cost at any time, although we invite you to change your stay instead of cancelling it.
  • In the case of bookings with a non-refundable policy, you have the option of postponing your holiday. To do so, please contact our reservations department directly.

You can contact us through the following communication channels:

– Telephone: +34 928 092 598
– Email: reservas@slasuites.com

Is it risky to make a reservation for our next vacation right now?

 As we understand, we need security and confidence to plan your vacation at this critical time. Therefore, at AEQUORA Lanzarote Suites we try to provide you with options that will help you make this decision. How?

We offer a free cancellation policy for your next reservation, this means that you can start planning your beloved vacation from now without commitments!

You can cancel your reservation at any time until the day before your arrival.

Until our return we will make a series of improvements in our hotel so that when we open you can enjoy with the highest security and quality. We want to reassure our clients and guarantee their stay at our hotel as soon as possible. Stay safe and positive as we will get through this together.

Environment

Bedlinen and towels are not automatically changed on cleaning days. This saves considerable quantities of electricity, detergent and water. If you prefer to have them changed please leave them on the floor in the bathroom. 

Pool towel changes are made from Monday to Saturday (at the Wellness Center) and on Sunday (at the reception) from 10: a.m. to 1.00 p.m.

Please help us to conserve the environment, reusing your pool towels is helping to conserve the planet.

Freshwater is often in short supply in the Mediterranean, on the Canary Islands and in Thailand. This is why we ask everyone to be careful with the use of water. Did you know? If 500 people do not leave the water running while brushing their teeth, at least 50,000 litres of water will be saved every week. 

Our digital card system helps to save even more electricity by noticing when you leave your room. Kindly note that the minibar and the socket that is next to your desk will always remain active.

Freshwater is often in short supply in the Mediterranean, on the Canary Islands and in Thailand. This is why we ask everyone to be careful with the use of water. Did you know? If 500 people do not leave the water running while brushing their teeth, at least 50,000 litres of water will be saved every week. 

To enjoy a truly wonderful and relaxed holiday you want to feel in balance with nature and your environment. We strive to run all our hotels and resorts according to the principles of sustainable tourism. Currently, more than 30 of the Hotels & Resorts have received the Travelife Award. 

Travelife is an independent, internationally recognised sustainability award scheme for the tourism industry. Around 100 criteria are assessed, including fair wages for staff and measures to minimise energy and water use, reduce waste and to give preference to local suppliers. 

Aequora Lanzarote is certified with the Travelife Gold Award. 

 

STANDARDS & RECOMMENDATIONS. ENVIRONMENTAL PROTECTION

The conserve and protect the natural and cultural heritage of our island depends on the act and awareness of all. Work with us respecting the rules and recommendations. Help us to preserve and protect nature.

  • Always obey the instructions of the touristic centres and National Park.
  • Visit without leaving a trace. Cook and camp only in specially authorized and marked locations.
  • Alert or report any behavior or hazardous condition.
  • Remove all your trash outside protected wild areas.
  • Do not remove or damage the geological, paleontological or historical remains.
  • Do not leave roads or take shortcuts. Avoid creating alternative paths, which in addition to causing erosion problems, can disorientate others.
  • If your interest is photography or filming, pay attention to the ground when searching for the perfect image and avoid a possible accident.

Sustainable Measures

Energy saving measures 

  • Solar energy (solar panels)
  • Geothermal energy to provide hot water for sanitary use and to heat swimming pool water
  • Home automation system (domotic network): a computer system that permits the remote control of the energy management
  • Astronomical time clock
  • Minimum consumption attending to powering up and down of cooking equipment
  • LPG Boilers
  • Electricity-efficient LED lights
  • Motion sensor lighting in common areas.
  • Keycard lock in Guest rooms for automatically switching off lights, heating and air conditioning.
  • Programmable Thermostats which is designed to adjust the temperature according to European legislation.
  • Magnetic contact-reed switches for doors and windows
  • Kitchen exhaust with drive
  • Thermal pipe insulation

 

Water saving measures 

 
  • Reverse osmosis unit for the production of water
  • Volume reducers which are fitted to the taps or shower head: faucet aerator in thermostatic taps echo type. Triple savings and dual-position
  • Water-efficient drip-irrigation system
  • Dual flush toilet
  • Cleaning system with preimpregnated mops and wipes. Resulted in monthly savings of 40.000lt.
  • Native plants that need little water. Low water plants
  • Salt water pool maintenance

 

Waste Management  

Production of urban waste

The hotel has implemented the selective withdrawal of the following urban waste to facilitate the recovery, recycling or revaluation of each one.

Nowadays, the classification is carried out in origin and later municipal withdrawal of the following urban residues: organic residues, residues of gardening, packings, glass, paper-carton, vegetable secondhand oil and the residues of printer toner which are submitted to an authorized manager.

We have two waste collection points to reclycling paper/carton, plastic, organic and glass. Focused too involved the clients. One is in the corridors of the block 6 and another one in the back exit of the hotel.

 

Generation of hazardous waste

Inside the classification of hazardous waste, the Hotel generates: fluorescent tubes, energy-saving light bulbs, packaging containing residues contaminated by dangerous substances, batteries, rags contaminated with oils and solvents.

Nowadays, all this toxic waste is separated and delivered to an authorized manager. In addition, the products of swimming pools and of laundry are gathered by the own supplier when they deliver new goods. On the other hand, the products of the cleaning department are recyclable packagings that are refilled as the product is ended.

Flora and Fauna

LANZAROTE SPECIES

Due to the oceanic, climate and geological characteristics of the Canary Islands, among other factors, there is a great variety of species in the archipelago. Many of them are endemic or are endangered species. Almost half of the total of the wild endemic vascular flora species of Spain and near 40% of the invertebrate fauna are in the Canary Islands.

Given that the human activities developed in the Islands sometimes are dangerous and risky for the animal and plant life, the Council of Territorial Politics and Environment of the Canary Government promulgated a Law, which created the Catalogue of Species Threatened in Canary Islands, which classified species depending on the risk that they were in. Besides, it lays down the way of managing the situation and the creation of plans of recovery and conservation of species. The Catalogue of Species Threatened in Canary Islands is available online on the Canary Islands Government website.

Nevertheless, as a first approximation, bear in mind some of the following considerations about threatened and endangered species that live in Lanzarote, and be careful when you move around their habitats, helping to preserve it and to protect these species.

PARDELAS

The island of Alegranza shelters an importat biological diversity, emphasizing its bird’s population. However, most of important populations of different species are threatened birds, considered in risk by regional, national and international governments and institutions.

Some of the species that live here are Bulwer’s petrel, pardela scopoli, little shearwater, white-faced storm petrel, european storm petrel and band-rumped storm petrel. Some greedy birds (osprey, Eleanora’s falcon, egyptian vulture and barbary falcon) Besides, this place is an important point of rest for the migratory birds in their migratory displacements.

THE HOUBARA

The houbara bustard or “avutarda” is an endengered bird, which remains approximately 1.000 exemplary. More than half of them live in Lanzarote. They live, mainly, in La Graciosa, Alegranza, Guatiza, Famara, Playa Quemada and the area between Janubio and Rubicon. Their main enemies and threats are human activities. That is why we should avoid, as far as possible, to drive with all-terrain vehicles along these zones, leave traces of garbage and any other activity that can disturb their natural habitats.

JAMEOS CRAB

The “jameito” is a blind crab which is endemic of Lanzarote. It can only live in some jameos, as Jameos del Agua. That is why it is in endangered. This animal, natural symbol of the island of Lanzarote, white-coloured, is especially sensitive to the light and the noise. In addition, metals are especially dangerous to it and because of that it is completely forbidden to throw coins into water at Jameos Del Agua and to the sea.

#SEEYOUSOON
Working to Return better than ever!!

Subscribe to our newsletter and you will get a 5% discount in your next booking.